Cancellation & Refund Policy

1. Cancelling a plan

• You can cancel any time from Plan & billing in the app, or by writing to shrirajglobal@gmail.com.
• There is no auto-debit, so nothing more is charged after you cancel.
• Your plan keeps working till the end of the period you paid for. After that, the company moves to the Free plan; no data is deleted.

2. Plan fees

Because the free trial lets you evaluate the Service fully before paying, plan fees are not refundable once paid, except in these cases, where we refund the full amount:

• you were charged twice for the same plan (duplicate payment);
• money was deducted but the plan was not activated;
• you were charged in error.

3. WhatsApp wallet recharges

• Wallet recharges are not refundable, but they never expire while your account is active.
• If a WhatsApp message fails to send, its charge is returned to your wallet automatically.
• If we close your account (and not because of a breach of our terms), we refund the unused balance on written request.
• Duplicate or wrongly charged recharges are refunded in full.

4. How to ask for a refund

Email shrirajglobal@gmail.com or call +91 78900 80808 with your company name and payment reference. We reply within 48 hours.

5. Timelines

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking). Your bank may take a few more days to show it.